Average Score (237 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

237 Ratings

4.9 Average

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  • Derrick B.04-21-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    The service is excellent, they address all of your concerns. They do all they can to finish your vehicle in a very timely manner.

  • George T.04-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    5 stars

  • Kathleen M.04-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Everything went as expected. Service personnel were friendly and informative.

  • Dawn D.04-20-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Anthony T.04-18-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Honest and quick service, one of the best experiences I’ve ever had. The service team even power-washed my vehicle. Colonial VW is outstanding!

  • George R.04-15-2025

    TYPE:ServiceMODEL:ArteonYEAR:2020

    The service personnel is exceptional. Ivonna and staff are tentative and quick to handle the problem.

  • Raymond C.04-15-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    I took my vehicle in for a recall and everything went as the dealership planned. They estimated it would take an hour and they were done in 40 minutes. Everyone was courteous and friendly.

  • Roger M.04-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    SO FAR I'VE BEEN TREATED ALWAYS WITH RESPECT AND URGENCY WHEN ARRIVING AT WV EVERYONE IS VERY NICE

  • Mila P.04-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Great service as always! Guys at the shop were quick and Ivanna was very friendly and professional. Everything went according to plan and just as I was told. My kid loves the snack and play area and it’s always great to keep them entertained. Great dealership, been with them since my 1st car.

  • Terence A.04-12-2025

    TYPE:ServiceMODEL:TaosYEAR:2023