Average Score (256 reviews):4.9

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

256 Ratings

4.9 Average

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  • George T.01-10-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Five Stars

  • Marisol R.01-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Su atención fue excelente

  • Rebecca D.01-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    The customer service and communication was fabulous.

  • Tim B.01-08-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Wilma I.01-06-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

    The service was excellent, and the service advisor went above and beyond to completely satisfy my needs. I will recommend the advisor and the dealership to my friends.

  • Joshua L.01-06-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    Colonial does a great job with its service. My only disappointment with my Atlas is the brakes which squeak and make terrible noise upon initial stops. My new Atlas sounds like a school bus in the morning and it’s awful. VW needs to replace the brake pads with something much more quiet. I owned a Toyota Sienna for ten years and never had my brakes sound like this even when they were worn down.

  • Vincent D.01-05-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    The salesman (Youseff) was very knolegable about the Tiguan. He also was very efficient. We didn't have to spend all day at the dealership purchasing the car.

  • Daniel P.01-05-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Great customer service. I couldn’t be more happy with the work that was done on my car.

  • Karen M.01-04-2025

    TYPE:SalesMODEL:Atlas Cross SportYEAR:2024

    Such an easy car buying experience.

  • Raymond Q.01-04-2025

    TYPE:SalesMODEL:TiguanYEAR:2024

    David Johnson was kind, knowledgeable, and make me feel like I was home.